Effective Date: 22/07/2026
Welcome to Kamili Systems. These Terms of Service govern your access to and use of our website, software, products, and services. By accessing our website, subscribing to our software, or using any of our services, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.
1. About Kamili Systems
Kamili Systems is a provider of business management software solutions designed to help businesses streamline operations through integrated technologies. Our solutions may include, but are not limited to:
- Point of Sale (POS) Systems
- Customer Relationship Management (CRM) Software
- Restaurant Management Systems
2. Acceptance of Terms
By creating an account, purchasing our software, accessing our website, or using any Kamili Systems service, you confirm that you have read, understood, and agreed to these Terms of Service.
If you are using our services on behalf of a business or organization, you represent that you have the authority to bind that organization to these Terms.
3. User Accounts
Certain services require you to create an account.
You agree to:
- Provide accurate and current information.
- Keep your login credentials secure.
- Maintain the confidentiality of your password.
- Notify us immediately of any unauthorized use of your account.
- Accept responsibility for all activities conducted through your account.
Kamili Systems is not responsible for losses resulting from unauthorized access caused by your failure to secure your account.
4. Software Licensing
Unless otherwise stated in writing, Kamili Systems grants you a limited, non-exclusive, non-transferable, revocable license to use the software solely for your internal business operations.
You may not:
- Copy or reproduce the software except where permitted.
- Modify or reverse engineer the software.
- Sell, lease, sublicense, or redistribute the software without written permission.
- Remove copyright notices or proprietary markings.
- Use the software for unlawful activities.
Ownership of all intellectual property remains with Kamili Systems.
5. Subscription and Payment
Some Kamili Systems products operate on a subscription basis while others may involve one-time licensing fees.
By subscribing, you agree to:
- Pay all applicable fees.
- Provide valid payment information.
- Renew subscriptions where applicable.
- Settle outstanding invoices within agreed payment terms.
Failure to make payments may result in suspension or termination of services.
Unless otherwise agreed, all payments made are non-refundable.
6. Acceptable Use
You agree to use Kamili Systems responsibly and in compliance with all applicable laws.
You may not use our services to:
- Commit fraud.
- Distribute malware or malicious software.
- Interfere with the operation of our systems.
- Attempt unauthorized access to servers or databases.
- Infringe intellectual property rights.
- Upload illegal or harmful content.
- Conduct activities that compromise system security.
Violation of these rules may result in immediate suspension of services.
7. Data Ownership
You retain ownership of all business data that you enter into Kamili Systems software.
This may include:
- Customer information
- Sales records
- Inventory data
- Financial records
- Employee information
- Reports
- Business documents
Kamili Systems does not claim ownership of your business data.
8. Data Security
We implement reasonable technical and organizational measures to help protect customer data against unauthorized access, disclosure, alteration, and loss.
While we strive to maintain secure systems, no online platform can guarantee absolute security. Users are encouraged to maintain strong passwords, restrict account access appropriately, and back up critical business data where necessary.
9. Privacy
Our collection and processing of personal information is governed by our Privacy Policy.
By using our services, you consent to the collection and processing of information as described in that policy.
10. System Availability
We aim to provide reliable and continuous access to our services.
However, services may occasionally become unavailable due to:
- Scheduled maintenance
- Emergency maintenance
- Internet disruptions
- Third-party infrastructure failures
- Security incidents
- Force majeure events
Kamili Systems does not guarantee uninterrupted availability at all times.
11. Updates and Improvements
We may periodically release:
- Software updates
- Security patches
- Feature enhancements
- Performance improvements
- Bug fixes
Some updates may be installed automatically where applicable to improve security, functionality, and user experience.
12. Technical Support
Support services are provided according to your purchased plan or service agreement.
Support may include:
- Installation assistance
- System configuration
- Troubleshooting
- Software updates
- User guidance
- Technical consultations
Response times may vary depending on support level and issue complexity.
13. Intellectual Property
All content provided by Kamili Systems, including but not limited to:
- Software
- Website content
- Logos
- Graphics
- Documentation
- Source code
- Product names
- Branding
- User interfaces
remains the exclusive property of Kamili Systems or its licensors.
Unauthorized use is prohibited.
14. Third-Party Services
Our software may integrate with third-party platforms, payment gateways, cloud providers, or external services.
Kamili Systems is not responsible for:
- Third-party outages
- Policy changes
- External pricing
- Third-party security incidents
- Data handled by external providers
Use of third-party services may be subject to their own terms and conditions.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Kamili Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.
This includes, but is not limited to:
- Loss of profits
- Business interruption
- Data loss
- Lost business opportunities
- Revenue loss
- Operational downtime
Our total liability for any claim shall not exceed the amount paid by you for the affected service during the preceding twelve (12) months, unless otherwise required by law.
16. Indemnification
You agree to indemnify and hold harmless Kamili Systems, its employees, directors, partners, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
- Your misuse of our services
- Violation of these Terms
- Infringement of third-party rights
- Illegal activities conducted through your account
17. Suspension and Termination
Kamili Systems reserves the right to suspend or terminate accounts where:
- Payment obligations remain outstanding.
- These Terms are violated.
- Fraudulent activity is detected.
- Unauthorized access is attempted.
- Services are used for illegal purposes.
Termination does not relieve you of any outstanding payment obligations.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in Kenya, unless otherwise agreed in writing.
19. Changes to These Terms
Kamili Systems may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.
Updated versions will be published on our website with a revised effective date.
Continued use of our services after changes become effective constitutes acceptance of the revised Terms.
20. Contact Information
If you have questions regarding these Terms of Service, please contact us using the details on the Kamili Systems website.
We will make reasonable efforts to respond to your inquiries promptly.
